VoiceDesk BPO

Human floor + AI overflow

Run your BPO floor. Not another chatbot.

Clients, campaigns, live agents, QA, and follow-ups — built for telecalling companies. AI covers after hours. Humans own the connect.

Start a floor

Demo · admin@bpo.snsoftwares.com / demo1234

Live floor

Rahul · Northstar Cards

On call
Northstar Cards · progressive · +91 98XXXXXX21

Campaigns already on the demo floor

Northstar Cards
Lotus Clinics
Orbit Motors

How it works

Three panels. One floor.

01

Admin

Add clients, launch campaigns, assign seats, watch conversion and billing.

02

Supervisor

Live calls, occupancy, QA scores, listen / whisper / barge.

03

Agent

Desk, script, leads, disposition, and the callbacks you still owe.

Campaign verticals

Built for outbound work, not a restaurant menu.

BFSI

Cards, loans, insurance, collections.

Healthcare

Appointment confirmations and patient outbound.

Automotive

Service reminders and insurance renewals.

Telecom

Plan upgrades and retention.

E-commerce

Order follow-ups and recovery.

Real Estate

Site-visit qualification.

Education

Admissions calling.

Travel

Booking recovery and upsell.

Live floor

See who is available, on a call, or on break. Occupancy and AHT sit next to the campaign they are logged into.

Campaign dialer modes

Preview, progressive, and power in the product. Predictive is listed as a mode — live pacing stays a later carrier job.

Dispositions & CRM

Every connect gets an outcome. Push qualified leads and callbacks to HubSpot, Salesforce, or the client's API.

QA + AI overflow

Score recordings. After hours, Nia covers abandoned campaign calls and books a human callback.

Floor metrics

Run the center like an operations desk.

42%

Connect rate

4m 12s

Average handle

81

QA average

3

Live clients

Security

Isolated from VoiceDesk AI. Isolated per tenant.

Own domain, own process, own session cookie. RBAC, encrypted secrets, rate limits, and audit logs. Provider keys never reach the browser.

Admin / supervisor / agent
Encrypted secrets
Recording notice
Audit trail

Pricing

Price the seats. Scale the campaigns.

Floor

₹14,999 /mo

For a 10-seat outbound pod getting started.

  • 2500 voice minutes
  • 10 seats
  • 5 campaign numbers
  • 10 scripts / playbooks
Get started

Center

₹39,999 /mo

For growing BPOs running multiple client campaigns.

  • 12000 voice minutes
  • 50 seats
  • 20 campaign numbers
  • 40 scripts / playbooks
Get started

Network

₹89,999 /mo

For multi-client floors with AI overflow and QA.

  • 40000 voice minutes
  • 200 seats
  • 80 campaign numbers
  • 100 scripts / playbooks
Get started

Enterprise

Custom

Dedicated instance, DNC, and on-prem options.

  • Custom voice minutes
  • Unlimited seats
  • Unlimited campaign numbers
  • Unlimited scripts / playbooks
Talk to us

Questions operators actually ask

Is this the same product as VoiceDesk AI?

No. VoiceDesk AI is an AI employee for a shop or clinic. VoiceDesk BPO is a floor for human telecallers — clients, campaigns, live monitoring, QA, and AI overflow after hours.

Do agents and admins see the same screen?

No. Admin runs clients and campaigns. Supervisors monitor live calls and QA. Agents get a desk, script, leads, and follow-ups.

Is listen / whisper / barge live audio?

The floor UI is ready. Production audio needs a carrier conference. In the demo those actions confirm on the supervisor screen.

Can we run multiple client campaigns?

Yes. Each client has campaigns, assigned agents, scripts, and dispositions. Outcomes can push to the client CRM.

What does AI do on a BPO floor?

Overflow and after-hours. Humans own live campaign calling. Nia covers abandoned and off-hours calls, then books a callback.

Where does this run?

bpo.snsoftwares.com — isolated from voice.snsoftwares.com. Same VPS pattern, different port and session cookie.

Open the Apex Connect floor.

Admin, supervisor, and agent logins are seeded. Domain: bpo.snsoftwares.com

Start a floor